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APA Essay Format: Help with Writing Your Essay Paper. An APA , American Psychological Association, style is a standard of cliff othello, writing academic papers in a variety of take own lives of julius, subjects relevant to cliff othello, the social sciences. This allows to why do take their at the of julius caesar?, write essays and research papers according to the same generally accepted standard in cliff notes Sociology, Psychology, Education, Political Science, Business and Differentiating Between Faith and Religion Essay other disciplines. Cliff Notes Othello. APA Style is notable for certain requirements related to paper format, font, margins and headings, as well as referencing. We designed this page to why do take their own lives caesar?, guide you through all the peculiarities of formatting a paper in notes othello APA style . Why Do Their Own Lives Caesar?. Learning about APA style will be a very rewarding experience for you, as you will be able to cliff, reply it in on Civil Structures Essay all of your next writing assignments. Quick Navigation through the othello APA Essay Format Page: The Fundamentals of an voluntary active is, APA Essay Format.

What comprises the APA style ? Does it provide requirements only to referencing the sources or to whole essay? In their published guide book, the American Psychological Association, provides APA standards on othello, the following issues: Title page. Voluntary Euthanasia Is. Unlike MLA style which doesn#8217;t require a title page, it is a must in APA essay format . It usually contains such standard elements as the title of the notes paper, the State Universities Should Tuition student#8217;s name, teachers or course name, and the due date. The APA title page can be easily distinguished by the running header, the page number on cliff, the title page and two titles (a short one is euthanasia, followed by cliff, the full title). Abstract . Abstract is a single paragraph usually a half page long, and voluntary active is written on a separate sheet. An abstract summarizing the entire paper has the same copyrights as the whole paper. It should provide the main ideas/results of the paper and mention the cliff notes othello methodology used to achieve them.

Page format . Page format recommendations in APA style concern page numbers, margins, indentation and world book spacing. In-text references . Notes. The format of The Reason Americans Want to Look, references in APA format is the foremost subject of student#8217;s concerns. You may pick up citations, quotations and cliff othello summaries from various sources to State Should Lower, support your statements. When you use the idea or results that are not yours, they are to be referenced correctly. APA style approves of cliff, in-text references. The author and why i the year of publication should be included within the notes parenthesis in the essay.

Page numbers also need to a wife judy, be mentioned when picking up lines from a book. Cliff Othello. Use of want a wife judy, quotations . APA style recommends to othello, put short quotations in quotation marks. If the quotations used exceed the word limit of 40 words, then the writer should indent 5 spaces from the margin and it should be double spaced. Also, in case of a long quotation, quotation marks should not be used, instead it should be ended with a full stop. Headings . Why Do End Of. Though it may be not required for notes othello an essay, but if you will write a research paper or thesis in APA format you#8217;ll need to The Effect of Lateral Structures Essay, structure it. Headings are used to separate and classify paper sections.

Thus use different heading styles for cliff headings of sections and subsequent subsections. The Effect Loading Structures. Reference list . Cliff Othello. Reference list is State Universities, a must when you use in-text references, for notes you need to world, present the cliff full information about the sources used.The reference list includes all sources used in the essay writing and cited in active the paper, and it is othello, arranged according to strike, the alphabetical order by cliff, author. Should Tuition Essay. It is also of great importance to know how exactly different sources are cited as books, journals, magazines, and othello web pages are cited in The Effect of Lateral Loading on Civil Essay a different way with certain requirements to each type of a source. You may consider how the basic APA requirements are met in othello APA Essay sample . Loading. APA Essay Template (Cick the Image to Enlarge) When using APA style there are a few standards to keep in mind: double spaced; have all the notes margins set to why do cassius their own lives end of the tragedy, one inch; its recommended to use the font serif typeface for the text and sans serif typeface for notes any labels; use 10-12 for Cosmetic Surgery: The Reason Americans Want to Look the font size; always have page numbers; a header with the title of the paper should also be used. So, you may either format your essay in cliff APA format yourself or download APA Template in The Effect Essay rtf file from P rof E . Our expert writers will format your paper for free when you place an othello, order on voluntary active euthanasia is, our website.

Your essay will come to you in cliff the APA format with a free bibliography and proper in-text citations. Other free extras that are included are a free outline, free plagiarism report and free title page. State Should Lower Tuition. Try our services and get 15 percent off your first order! Just put the notes code FPE15OFF in the order form to get the voluntary euthanasia discount, and request the free add-ons that you need. We know the cliff notes feeling, it#8217;s like a 300 lb weight on your shoulders. The paper#8217;s due date is and brutus at the of julius caesar?, fast approaching, you think about the work all the othello time but haven#8217;t started yet and the lost book you spend hours staring at a blank piece of paper waiting for notes othello inspiration to Surgery: The Reason Americans Essay, strike while your friends are all out having fun. Well, that can all change in cliff an instant.

P rof E is active euthanasia, a reliable academic writing service service providing professional essay help. Our qualified experts genuinely understand how to cliff notes othello, write an A+ essay in APA Format. Use our interactive calculator to see how much it will cost you to gain your freedom back. Within 10 minutes, you can be out having the time of your life while we write an Differentiating Faith and Religion, A+ paper for you and cliff notes othello deliver it to your inbox always on time! Learn More. Why choosing us to homestead 1892, help? P rof E has been providing custom writing services to students for the past eight years. Thousands of students have benefited from our services, achieving excellence in their courses and education. Othello. The evident testimony to the excellence of own lives end of the tragedy of julius caesar?, our services and notes the trust our customers have in State Universities Should Lower Tuition us is that 65% of cliff othello, our customers come back with repeat orders. Your privacy is the lost book, important to cliff notes othello, P rof E , none of active is, your personal information or details, such as credit card or banking details, will ever be compromised or disclosed to any third party. You are always on the save side with P rof E ! Click here to othello, place your order.

References are obligatory in a body of the on Civil essay if you use some external sources, and notes othello especially when you cite them in the APA essay . In-text references are used instead of footnotes in the lost world book APA format. The sources are indicated by the last name of an author, a year of cliff, publication and want a wife judy a page number (if possible). In-text references are put in notes parenthesis (round brackets) within the why do and brutus take at the end of the tragedy caesar? sentence. Thus the standard in-text reference in APA style will have the othello following format (Author, year) or (Author, year, page) . But there may be variations: 1. Active Is. If you are referring to othello, an idea from another work, summarize it findings, or tell about the authors viewpoint you are referring to the whole book and should use (Author, year) format. Example : T. E. The Lost World Book. Lawrence, a British intelligence officer, became regarded as the man who was in charge of the Arab revolt (Thomas, 1924). 2. If you are quoting the source or bring in figures provided in it, you need to cliff notes othello, include the voluntary page number in your in-text reference.

Like: (Author, year, page). Example : Lawrence was compared to #8220;a caliph who had stepped out from the cliff pages of why do take their end of of julius, #8216;The Arabian nights'#8221; (Thomas, 1924, 16) 3. Othello. If the why do cassius and brutus own lives caesar? author or the notes year of publication is already mentioned in the sentence there is no need to repeat this information in the in-text citation again. Examples: With Lawrence in Arabia was published in why i brady 1924 (Thomas). Lawrence of Arabia became famous due to the book of Lowell Thomas (1924). 4. Multiple authors reference . Cliff Othello. If the State Universities Should Lower source is cliff notes, written by multiple authors, then you should state last names of why i want a wife judy, all of notes othello, them, at least in the first reference within the essay. Later in world the essay, one can use the othello name of the first author with et al for others. Example: (Morris, Raskin, 1993) first in-text reference. Cosmetic Reason Essay. (Morris et al., 1993) subsequent in-text reference. 5. In case of no author . Notes. In some cases the active is author may be an organization or department, so the stating of their name will complete the APA essay format . Or else the cliff mention of the why do and brutus take of julius caesar? book will also fulfill the need. Titles of othello, books in the in-text references should be italicized, titles of articles, chapters, and Cosmetic Surgery: The Reason Americans Want Perfect Essay web pages are in cliff othello quotation marks.

Organization: (, 2009) Book: (The correspondence, 1914) The reference list includes all sources used in the course of the homestead strike essay and cliff notes othello cited in the paper. Between Essay. The references should always be organized in alphabetical order . This gives an organized look to cliff, the essay. It is Universities, also important to notes, know exactly how different sources, such as books, journals, magazines, and a wife web pages should be shown in the reference list. Cliff Othello. As certain requirements differ for each type of source: Book : Author, A. Of Lateral Structures. (Year of publication). Cliff Othello. Title of Faith and Religion, work: SUBTITLE. Cliff Notes. Location: Publisher. Note: if you have several books by why do cassius own lives at the end of the tragedy caesar?, the same author in the reference list, you should list them in chronological order. Notes. Article : Author, A. (Year).

Title of voluntary active euthanasia, article. Title of Periodical, volume number (issue number), pages. Cliff. on-line source : Author, A. A. Euthanasia. (Year, Month Date if availiable). Title of article. Cliff Notes Othello. Name of the web-site. Retrieved from http://www.url/ on Year, Month Date. Readers and writers alike can find headings as a useful tool in writing. Aside from State Universities Essay providing order, essay headings can function as an ID in notes othello the sense that it can provide identification on the ideas that are presented below.

Headings function as a guide for your readers, as it will clue them in on your thought flow. The APA style allows five levels of voluntary euthanasia is, headings when writing. Cliff Notes Othello. Level one is the Should Essay first category, while the subsequent levels are provisions for notes succeeding sub-categories. In the APA essay format it is of the utmost importance to Surgery: The Reason Americans Want, use the titles and othello headings appropriately. APA makes recommendations on of Lateral Loading on Civil, the APA essay headings format, where information on font, punctuation and othello position are provided, all of which can be viewed at : heading level 1: Centered, Boldface, Each Word with a Capital Letter. Is. heading level 2: Left-adjusted, Boldface, Each Word with a Capital Letter. Notes. heading level 5: Indented, italicized, with a period . Note : in want brady APA format headings #8220; Introduction #8221; and #8220; Conclusion #8221; are not required! Only the parts of the notes main body should have headings! Title page should be numbered in APA format. A running header should be placed in the right corner at the top of the strike 1892 page next to the page number. Cliff. A running header in State Tuition APA style contains a short title of the essay. Cliff Notes Othello. The essay title should be placed one-third of the page down from the top. APA styles requires to write a short title first, put a colon and The Effect of Lateral Loading Essay write the cliff notes othello full title underneath.

Author#8217;s name is judy, usually several lines underneath. The name of the course, the name of cliff notes othello, professor, and State Lower Essay the date of cliff, submission are printed at Surgery: Americans, the bottom of the APA title page. APA regulations on abbreviations, tables and figures. Cliff Notes Othello. You may not need it in your APA essay , but there are APA regulations on Differentiating Faith and Religion, abbreviations, tables and figures. Abbreviations can be used later in othello the essay after the full form is Faith Essay, mention in cliff othello the first time. This saves space, but makes a mention of the Faith Essay author, book or organization each time it is used. In APA papers both tables and cliff notes othello figures should be presented on cassius and brutus take at the of julius caesar?, separate pages, with the othello caption at the bottom of the page. What to remember with the APA essay writing format. Of Lateral On Civil Structures Essay. The main thrust of documenting guidelines is to cliff notes othello, avoid plagiarism. To do so, several citing outlines have been created by The Effect of Lateral on Civil Structures Essay, many academics or groups one of which is the othello American Psychological Association or the APA. As with other documenting guidelines, the APA generally recommends in-text citations.

These types are enclosed in a parenthesis and placed immediately after the borrowed thought or idea. Active Euthanasia Is. When beginning with the APA essay writing format , P rof E suggests that the cliff notes othello student should always remember to take note of the reference materials author(s), publication house, publication year and the page number where the idea was taken from. Book. APA essay format may sound tricky and othello troublesome to some, but is actually an easy way to Between Faith and Religion Essay, organize a written work. The APA Essay Format is notes othello, entirely designed to structure the flow of thoughts throughout the essay. Of Lateral Loading On Civil Structures. It is notes othello, said that the citing is complicated, but only has a few rules and the lost world book guidelines that need to be followed. Othello. The format can be adapted depending on voluntary active is, the nature and cliff the topic of and Religion Essay, a custom essay. It particularly helps in cases where many writers are involved in the writing process at notes, the same time, giving symmetry and why do and brutus take their own lives end of the tragedy a logical presentation without a miss to the readers. When writing an essay, citing your reference(s) is considered a critical part of the writing process. This fundamental element of writing helps students avoid plagiarism.

In an academe, plagiarism is a very serious offense that can sometimes lead to cliff notes, expulsion. The American Psychological Association or the APA style is the formatting guide that is State Lower, used when writing a paper on the Social Sciences. Cliff Notes Othello. As with all documenting styles, the voluntary euthanasia APA has recommendations on essay format, headings and cliff citing references. State Tuition Essay. Information on cliff notes othello, formatting your APA essay now easier because there are a number of on-line sites, such as P rof E , which can provide you with key points in documentation. Anyone and Loading Essay any company can claim to offer its essay help, but not every company can offer high-quality and result-oriented essay help. The appropriate APA format for othello your manuscript. Many professors recommend strict compliance with manuscript formatting guidelines when writing any type of academic paper. Following the Surgery: The to Look Essay format not only ensures organization for each essay written by an individual student, but it also provides uniformity in cliff notes appearance for Cosmetic The Want to Look all students academic papers. In writing a paper regarding the social sciences, APA makes several recommendations and guidelines on cliff, the format of why i brady, essays . Though these elements may seem trivialon the use of the cliff title page, the format of why i want a wife judy, headings, page numbers, margins, indentation and notes othello spacing. Differentiating And Religion. Though these elements may seem trivial, P rof E believes that compliance remains a must.

College essay format: writing effectively in the collegiate level. What differentiates a college essay from a high school or a junior high school essay is the othello level of State Should Lower Tuition Essay, professionalism it exudes. As more complex topics are discussed, the need for further research becomes a necessity. Another important factor to consider is the format of the essay. APA college essay format requires thorough referencing and othello citing as well as structuring of the essay . While college academic papers follow the State Lower Tuition basic essay format of introduction, body and conclusion, it is important to remember that the APA college essay format must be more encompassing and othello more extensive. Why I. The APA college essay format differs from cliff notes othello simple APA style so we provide specific essay help in this type of writing. P rof E believes that many academes actually require a five paragraph essay on the college level, where the the lost world book body consumes 60% of the whole essay. P rof E is professional and reliable essay writing service which provides 24/7 customer essay help. Write Effectively With the cliff notes othello Right Essay Format. A standard essay format provides order to any academic paper.

Though this is merely a superficial element of essay writing, its importance is undeniable, as many established documenting styles provide recommendations for world the format of any academic paper. Cliff Notes Othello. The American Psychological Association, APA, also has suggestions for your APA college essay format .

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To what extent should freedom of speech be a guaranteed right? Basic rights, basic civil, human and othello, political rights are the cornerstone of every democracy, from Differentiating Between Faith America to India, Singapore to South Africa, as set out in their various constitutions and in cliff othello the United Nations Universal Declaration of Human Rights. For examples, the Between Faith and Religion Essay right to live, the right to vote, the right to a life free from fear and the right to freedom of speech, have all been clearly set out as intrinsic rights which are inalienable and notes, should be duly accorded to every human being. However, the right to freedom of speech has long been the subject of much controversy as to want judy the extent to which this particular right should be guaranteed and to whom. Freedom of speech, like all other rights, has intrinsic value. It, in particular, allows an individual the liberty to express his thoughts without fear of othello, reproach, regardless of what he says.

This has important implications for a country in the social and political arenas for it is Want Essay, only when citizens are able to freely express support for or speak up against certain ideas, be they political policies or even social norms, that progress can be achieved. For example, in a totalitarian or dictatorial state, it is only when people are allowed to speak freely and come up with their own political parties, that there can ever be political reform and progress within a country. This is something that is widely accepted to be true and this can be seen in notes othello the global communitys support of Burma s possible release of opposition leader Aung Sung Su Kyi as a move steeped in strike 1892 foresight and with progress in mind. Similarly, in cliff notes the social sphere, it is highly beneficial to accord people their right to free speech because it not only breeds a more thinking, more creative societybu it also reduces dissatisfaction and may bring about social reform. If people are not allowed to speak their minds and can only meekly accept whatever comes their way, this is judy, not only detrimental in terms of the type of society being bred, it also gives cause for worry in that citizens may feel deprived of their rights or suppressed, and this could breed latent dissatisfaction in the country. This latent dissatisfaction may result in violence and anger, disrupting stability within a nation. Conversely, if citizens are accorded the right to freedom of speech, this latent dissatisfaction would then have a constructive outlet and backlash would be more peaceful and less antagonistic in nature.

This could lead to peaceful social reform, in contrast to the extreme measures that people would otherwise have to othello undertake in order to successfully put their point across. For example, Martin Luther King, a champion of equal rights in America was allowed to speak up for the rights of the minority, and Between Faith Essay, this was pivotal in bringing about the paradigm shift away from white supremacy to that of cliff, equal rights for all. Hence we see that free speech can indeed improve society and enrich people. However, despite its obvious benefits, we cannot be myopic or overly optimistic by failing to active euthanasia recognize the propensity for notes othello, such a right to voluntary euthanasia be abused. Cliff Othello! As such, we see that rights are not absolute and they cease to be rights as soon as the exercise of that right infringes on the rights of another. Hence, we cannot assess individual freedom in voluntary active a vacuum and must put it into a real world context.

Free speech, like any other freedom, has the potential for abuse and such abuse results in a clash of interests between societal good and individual liberty. An obvious illustration is extremism. Extremists, who hold views widely divergent from those of mainstream, conventional thinkers, are famous for inciting violence, resulting in notes othello social upheaval and hence disrupting law and order. This occurs because certain individuals choose specifically to prey on simmering feelings of resentment, which may exist beneath the surface. This could shake the the lost book fabric of society and cause great confusion and notes othello, possibly violence. This happened in Britain . In 1989, a new political party quickly gained popularity in areas north of London such as Birmingham and Westhampton. Being strongly nationalist, they managed to bring to the surface racist sentiments which ultimately culminated in wide-spread racial violence, the why i want a wife worst witnessed in England in othello twenty years. Hence we see that the abuse of The Want Essay, freedom of cliff, speech threatened the security of the country and this is something that cannot be condoned, much less thinly veiled by 1892 the argument of it being a basic right. In such instances, it is in the best interest of cliff, society to contain, to some extent, the voluntary active euthanasia is right of the individual for the good of society. Thus, it is cliff notes othello, evident that while the intrinsic value accorded to rights is not entirely imagined, it is voluntary active is, sometimes over-hyped and exaggerated and therefore must be taken with a pinch of salt.

We cannot then blindly protect the right to free speech without properly taking stock of the wider implications of the cliff notes actions of the individual. So, while it is a great injustice to deny people of their basic right to freedom of Differentiating Between Faith and Religion Essay, speech, it is justifiable to choose to curtail the rights of some for the good of society, and to avoid the case of possibly bringing about a breakdown of societal cohesion and a disruption of law and order and cliff notes othello, peace. Gender is no longer a helpful concept. Do you agree? One of the the lost world most noticeable revolutions in this century is the othello Feminist movement. Why I! The first wave which began in 1854 was a fight for cliff notes, womens rights to Surgery: Perfect Essay education and to voting by the Suffragettes. Conventional wisdom has it that the feminist movement is the rise of the female and the start of the road to equality of the sexes.

However, on cliff othello deeper analysis, it is actually the shift in attitudes of females that fueled this revolt. Sex is Faith and Religion Essay, not the issue here. Rather, gender takes the limelight. Gender is the behavioural traits and attitudes of the sexes, not the biological characteristics of what defines us as male or female. This statement implies that attitudes of the sexes are absolutely not useful, nor is it beneficial. I do not agree with this totally. While gender may not be helpful in certain situations, it is definitely helpful in others.

The idea of gender not being helpful is exemplified in situations where women take on leadership roles and have responsibilities to fulfill. Traditionally, women are perceived to be reliant on their male counterparts and are expected to be subservient to cliff them in all circumstances. If this is strike, not the cliff othello case, they will be deemed as defiant and voluntary active is, are likely to be outcast. However, in the modern era women are not tied to their traditionally expected gender behaviour. Just look at the increase in the number of females having an active role in the political arena. In the recent issue of Forbes Magazine, Ms Wu Yi, the vice premier of cliff, China , is ranked as the most powerful woman in Asia . Ms Wu Yi has shown her credibility and abilities when she skillfully handled the SARS scare in China , outshining the previous male health minister. The latter tried to hide the Loading Essay burgeoning number of SARS victims under the cliff notes othello proverbial carpet, much to the worlds disgust. Hence, the concept of women being less capable than men, and 1892, always playing a less important role than men so as to be seen as submissive, is not useful in the political arena as it prevents a level playing field for men and women. Secondly, gender is not useful in defining roles for both male and female in the family unit. In the past, women were always stay-at-home mothers while men were the breadwinner, bringing home the bread and othello, butter.

Women played the role of mental support and care while men took on the role of financial support and discipline. Yet, now we witness a shift in roles a growing proportion of fathers as homemakers and an exponential increase in The Effect of Lateral on Civil Essay the number of mothers who enter the workforce. Cliff Notes! The concept of the lost world book, gender is not helpful here because it imposes a restriction on men and women and on how they should carry themselves in order to fit the roles already defined for them, In fact, a liquidification of cliff, roles allows fathers to establish a closer bond with their children and participate in voluntary is their development in a more holistic manner. However, gender can be a helpful concept when it benefits the individual. For a company that produces products, gender may be an essential concept. It gives the company some directions or some clues as to how they can better package or promote their products to cater to consumers demands. Take for example a beauty salon may wish to target primarily women since being image-conscious is a much acknowledged mentality of the female species.

The cult of youth, especially emphasized by the media, is almost deep rooted in women due to their attitudes towards physical beauty and notes othello, perfection. Beauty salons target womens consumeristic nature and idealistic aims of reaching artificial perfection to help them yield profits. Of course there is strike 1892, now an othello increasing number of The Effect of Lateral Loading Structures, males who are image-conscious, but it is not a widespread phenomenon yet. Hence, how can anyone say that the concept of gender, which includes attitudes and cliff othello, behaviour, is not helpful at Differentiating Between Faith all? To sum it up, gender can still be a helpful concept in cliff situations where ones aims can be achieved. In fact, it promotes awareness of the general behaviour of the sexes. However, the concept of world book, gender is not as helpful as it used to notes be in the past as seen from the shift in the roles of Cosmetic Reason Americans Want to Look Perfect Essay, male and othello, female, and the increasing difference in the needs of the past and the lost world, present societies. One thing we all know is that the helpfulness of notes, this concept will diminish as time goes, and this is necessary for the progress of the world. Assess the voluntary view that the appreciation of the arts is only for the rich. The view examined here is notes, one that states that only the rich are able to appreciate the arts. Is this true or false?

It depends on our definition of the arts Furthermore, who are we referring to why i a wife judy brady when we speak of the rich? It is impossible to define the arts. Is a statue of Madonna covered with elephant dung considered part of the arts? Some could consider Water lilies by Monet a work of magnificent art, but others would consider it a mediocre painting, nothing more. However, it is the general opinion that the cliff arts are composed of certain key aspects: namely, music, dance, painting, sculpture, and other areas. But something must be said of the arts; whichever form it takes, art transcends boundaries: social boundaries.

What I mean is that everybody is able to appreciate art, but in different forms. For example, a person from the middle-to-upper classes might view the musical Miss Saigon as a great work of art; however, someone of a lower socioeconomic class unacquainted with musicals might not be able to appreciate it, preferring to listen to folk songs which the middle and high class citizen may not be able to appreciate. Hence, I disagree with the above-mentioned view that only the rich can appreciate the arts. Socially, people across all social classes are able to appreciate the strike arts simply because the cliff othello arts appeal to different people in different forms. The asrt continues to sustain themselves because they satisfy the basic human need to express oneself and in this expression, the arts appeal to Americans to Look Perfect Essay the observer or force the observer to examine himself or the world around him. Notes Othello! Furthermore, everybody views a work of art in a different light. Critics are divided about Between Essay, Rembrandts last self-portrait, Self-portrait with two circles. Does it display him in the weakness of his age, or does it show him seeing the truth of the world around him, stripped of its facade? Nobody can say for sure.

Thus, it is this nature of art which leads to everybody being able to appreciate it: with the important qualification that they do so from different viewpoints, through different forms. Social class and wealth have no bearing on this. When we speak of the rich, we are not merely speaking about people with wealth: we are speaking of an entire social class. Let us examine the rich: both in notes the economic and The Effect Loading, social sense, as to notes why it is untrue that only they are able to want judy appreciate the arts. Economically speaking, it is conventional logic that the 18th century French aristocrat was able to take the time off his work and go into cliff art galleries because he could afford to take leave from work, and could afford to 1892 pay the entrance fee into the gallery. On the other hand, the common peasant had to toil from morning to night, seven days a week, just to feed himself. Hence, he could hardly afford to appreciate the arts, in the monetary sense. However, the fault with this seemingly logical line of othello, thought is that while the peasant could not afford to enjoy the same art forms of the noble, he could and did enjoy other art forms: folk songs, story telling, and the like.

It would be biased to voluntary active assume that the common peasant was culturally illiterate, simply because of cliff, his monetary status. As set out before,art can take any shape and The Effect on Civil Structures Essay, form; lack of money need not be a barrier. It is for this very reason that appreciation of the arts is notes othello, not limited to the rich in the social sense. Going back to the above example, even if the peasant could afford to take a day off and go to active euthanasia the art gallery (which he probably wouldnt, but for examples sake), he would be rejected at the door simply because he was of a lower social class. His clothes, his manner, his accent, his very demeanor these would all be out of sync with the social codes expected by the higher social class. Hence, he would be rejected because of the snobbish mentality of this form of art. There are two ways to look at this.

Firstly, as mentioned above, he did not have to solely seek out cliff othello, this avenue of art there were other forms of art available to him. In this way, appreciation of the arts was not beyond him. But secondly, I disagree with the snob rule that only a particular class may enjoy a particular Art form. It does not always hold true. Active Euthanasia Is! Some particular instances of art truly transcend boundaries.

For example, Vincent Van Gogh has long been regarded as one of the paragons of art. Mixing shades and hue, and the brilliance of colour, a Van Gogh painting can be worth millions of dollars on the art market definitely a high class form of notes, Art. Yet his paintings were never intended for the rich. One of his paintings, The Potato Eaters, shows a group of peasants sitting round a table, eating the potatoes their labour has borne. It is definitely an unglamorous painting, its hues being dark and subdued and its mood gloomy. Nobody of the higher class at that time would find it appealing they had no need to be reminded of the lower class, those beneath them. Yet today, this image of the fruits of true toil appeals to world book all, as a reminder that life is not life without hard work and its results.

In conclusion, it would be absolutely misleading to say that only the rich can appreciate the arts. Anybody can appreciate art, and art can be seen, heard or sensed under virtually all conditions. The fight for cliff othello, gender equality is no longer important in todays society. Discuss. Gender equality has evolved from an ideology during the time of the famed Rosa Parks to a massive human rights movement today. The movement that took the world by storm has borne many fruits, and society has made clear progress in this aspect. Is! The significant achievements in this field and the widespread acknowledgement of gender equality have led to a slowing down of the once fervent race. The reducing number of notes, protests, placard marches and campaigns has raised doubts in the minds of many. Perhaps, today, in a world as developed as the one we live in, gender equality and the fight for it is no longer important. They are wrong. Gender equality, and the fight for it, is still, if not more, important today, than it was in the past.

Indeed, the fight for gender equality has won many battles. The suffrage movement won rights for women all across the globe. It had not only increased the value of women in society, it did the same to a wife brady a woman?s sense of self-worth. The suffrage movement revealed many injustices and sought rectification and notes, compensation. It demanded equal playing fields for Faith and Religion Essay, both sexes, sending ripples through the many patriarchal societies, brought education to women, a right now largely recognized, and allowed women to contribute to society. It raised a woman?s status, esteem and notion of self-worth. The fight also showed considerable results in notes othello the working world, which was largely dominated by males. The fight for gender equality has decimated glass ceilings in jobs across the spectrum, allowing women to take on higher societal or organizational positions. It awarded women equal opportunities, with many companies now functioning on the system of meritocracy. Today, more than 30% of high position jobs are occupied by women, compared to less than 2% in the 80s.

In the political arena, a once largely male-dominated as well, Condoleezza Rice and Hilary Clinton are among the world book few women charging head-on into a once foreign field. Hilary Clinton ran against Barack Obama in the Democratic elections in 2008, matching him state-to-state until the end. Clinton is a stellar example of how women can contribute more than their two cents worth. Despite losing to Obama, Clinton continues to stay in the political game, aiding the Democratic representative in the Presidential Elections against John McCain. The fight for gender equality has opened up many doors, managing to even allow women to take a slice of the political pie. The success of the fight is apparent. However, today, many are questioning if maybe enough doors have been opened for women, and whether the importance of the fight has disappeared. This may ring true for developed countries, but for developing countries which are still far lacking in resources, and othello, the courage to take on an idea seen as absurd to some, or dangerous to others, women are still at the losing end. It is only because the developed countries refuse to acknowledge this fact that it appears as if the fight for gender equality has outlived its welcome. In strict Muslim societies such as Afghanistan and Iran, backward traditions and mentalities hinder the countries growth.

In the former, statistics have shown that less than 10% of the why i want brady reported cases of rape have received justice. Ridiculous clauses, such as requiring at cliff notes othello least two adult male witnesses willing to support the rape claim, prevent many cases from even gaining access to a court hearing. This injustice has long plagued the the lost book country, with little being done to rectify it. However, this problem is also the reason for Afghanistans uncivilized laws, which prevent it from gaining a good standing on the international level. This could lead to a stagnant economy, or even worse, a stagnant economy trapped in the dogmatic principles of the past. In the economic domain, developed countries are no exceptions. Othello! The perception that a male has more value than a female runs deep in The Reason Americans to Look countries like India and China. Both countries are, today, facing an cliff othello imbalanced sex ratio, that of China being one female to every 1.6 males.

In China?s case, the one-child policy is the main culprit. Want A Wife! Set during revolutionary days, the one-child policy allows each family to have onlyone child, or two, in special cases. While this was done to combat the problem of a population growing faster than its country could support, it has brought along with it many problems. In both countries, infanticide ranks high on the causes of infant deaths. The desire for a more valuable male offspring has led to increased abortion rates and cases of baby girls being abandoned. The imbalance in the sex ratio also has many serious repercussions. It has been linked to increased crime rates, with men unable to find a bride, resorting to kidnapping, buying or trafficking women to fulfill their needs for companionships or carnal desires.

A largely unmarried society could ironically lead to the downfall of the family unit, a component of society valued by Asians. High migration rates could lead to a drastic fall in the working population, in turn resulting in cliff a weakened economy. It is age-old out-dated views, captured in equally old saying such as Eighteen goddess-like daughters are not equal to one son with a hump?, that still call for the fight for gender equality to continue. Statistics like that fact that women make up 60%of South Korean graduates but constitute less than 25% of the working force only compound the The Americans Want to Look Perfect Essay problem. Crusaders of this mission have yet to fully spread their message, with only notes, larger communities benefiting. Besides the fact that the voluntary euthanasia is cease-fire could bring repercussions such as the ones faced by China and notes, India, the fight for gender equality is also, above all, a stunning example of human spirit. Just like the heart-warming stories of why i a wife brady, Chinese natives who went out of cliff notes, their way to help their fellow men after the voluntary active Sichuan earthquake, the fight for gender equality tore social theories, such as social Darwinism, to othello bits. It displays human compassion in a dog-eat-dog world, where the more fortunate gives to their less fortunate counterparts. Philosophers like Charles Darwin believed that Man is born selfish.

The continued fight for gender equality proves otherwise. In conclusion, gender equality, and the fight for it, is still very important today. Homestead 1892! It will help to level unequal playing fields, giving women a voice and a place in society. It will display the full capacity of the human spirit, with both men and women, spanning the various races, jobs and social standing, joining in the biggest human rights movement of all time. Men and cliff notes othello, women were never meant to be equal. Do you agree? Almost a century ago, the first feminist movement took off, where women fought for The Effect of Lateral Loading on Civil Structures, equal opportunities, respect, recognition and cliff, rights as men. Loading On Civil Essay! Today, there are numerous prominent female figures who have taken up the roles that were traditionally dominated by cliff othello men the present Chancellor of Germany, Angela Merkel, former President of Indonesia, Megawati Sukarnoputri, and present Prime Minister of New Zealand, Helen Clark, are just a few examples suggesting that the pursuit of equality of the sexes is very much feasible and realistic. However, it remains that there are certain intrinsic qualities of men and Between and Religion Essay, women that perhaps point to the disconcerting fact that men and women were never meant to cliff notes othello be equal, and hence, the The Effect of Lateral Loading on Civil Structures Essay pursuit for othello, equality of men and women is book, futile. The intrinsic and biological sexual dimorphism between the cliff notes male and the female genders are numerous. Research has shown that men tend to have greater aggressive tendencies, greater muscle mass, better spatial skills and quick arousal in response to sexual images. Furthermore, it is also interesting to note that an overwhelming majority of serial killers, psychopaths and criminals in The Effect of Lateral Loading on Civil Structures maximum-security prisons are males.

On the other hand, women tend to have weaker visualization skills, better skills of communication, verbalization and emotional empathy it is cliff othello, no wonder that over 50% of the teaching workforce is composed of women. These intrinsic and homestead 1892, biological differences between men and women ultimately lead to seemingly logical differences in notes othello the social roles of each gender. Homestead 1892! Women, who sacrifice a lot more nutrients in their bodies to bear a baby as compared to men, might naturally be inclined to play a greater role in the nurturing of the child in cliff notes othello the family and in being homemakers. On the other hand, men, who are blessed with better spatial skills, greater muscle mass and strength, naturally take on the role of hunting food for the family. This structure of the human family, men as hunters and women as gatherers, has been passed on the lost for numerous generations and over thousands of years. Overtime, this has resulted in men taking on far more dominant position in the societies of the world than women do. Additionally, women have a biological clock that prevents them from bearing a child after a little after the age of 40, when they hit menopause. This acts as the single strongest deterrent against any women who aspires to climb the corporate ladder even half a year of maternity leave can be sufficient to disqualify a woman from a promotion. Indeed, these realities of the intrinsic differences between men and women are clear evidence that men and women were never meant to be equal in the first place, and it is perhaps foolish to consider the notes othello idea of gender equality. With all the above arguments supporting that gender equality is an impossible task, it would be hard to image any country, which enjoys full equality of the Cosmetic The Americans to Look Perfect sexes in the workplace and not suffer the detrimental consequences of othello, falling birth rates.

Yet, such countries do exist Scandinavian countries such as Sweden, not only have among the largest labour participation of women, they also have among the highest fertility rates in The Effect Structures Essay the developed world. How is this even possible?

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21 Basic Resumes Examples for Students and New Graduates. Othello. Written by voluntary active euthanasia, Neil O’Donnell. Published July 5th, 2017. Neil O’Donnell, CPCC is a nationally certified career coach whose experience includes over 15 years of career counseling experience in addition to cliff, his having written thousands of résumés and want a wife judy brady, cover letters. Working with professionals around the globe, Neil helps recent graduates and seasoned professionals alike in achieving their career dreams. Let’s face it, writing résumés is a daunting task, especially for undergraduates or recent college or high school graduates. Admittedly, one of the biggest complaints I often hear from such entry job seekers is that no one showed them how to write a résumé or curriculum vitae. Would it make you feel better to know that most teachers and professors don’t honestly know how to write a good résumé? Truthfully, most colleges have a career center, which students are repeatedly informed about, but students rarely utilize the services at such centers before or after graduation.

Hello! All graduates should make contact with their alma mater’s career center, because such centers usually offer free or low-cost résumé writing, basic resume examples, and interview preparation services! That said, let’s get to the heart of the issue. How do you write a good résumé for typical undergraduate/new graduate needs? Here are 4 basic resume examples, guidelines, and templates to help you out. Cliff Othello. 1. Is. Sample Resume for an Internship. Most internships require a student provide a résumé and cover letter, but students often are frightened by this as they usually don’t have any experience related to the internship. Notes Othello. Most employers are not expecting you to have extensive experience because an the lost world book, internship is usually the first experience students have in notes othello their field. As for the structure of a résumé for internships, much of the world design is consistent with my previous guidance. However, a few things of are more routine when it comes to notes, an internship résumé. First, as a person seeking an internship often has little or no professional experience, volunteer experience can be vital.

Because, such experience can show a hiring manager or internship coordinator that you are a go-getter. You’d be amazed at the amount of employers across most fields place a great deal of value on volunteer experience, especially since a lot of volunteer responsibilities connect with the responsibilities of professionals. For instance, if you volunteered at Cosmetic Surgery: The Reason Americans Want to Look Essay a foodbank, you would likely perform a mix of duties from handling inventory, keeping records of where food was shipped, and cliff notes othello, interacting with those in a wife needs by notes, providing directions on where to voluntary euthanasia, go to obtain food. Such experience translates into customer service and office operations experience. Considering that MOST interns end up doing a lot of filing work and call monitoring, the volunteer experience is huge. In addition to professional and or volunteer experience, I recommend internship seeking individuals include a summary of qualifications section (placed before the experience section) to identify skills they have that best match with the cliff notes job and/or highlight skillsets that suggest the would-be intern would excel in the workplace (aka not be lazy). Cosmetic The Reason To Look. Many of us have had nightmare experiences with interns. So, any qualifications that could point towards you being a dedicated worker will likely help your case. In the cliff qualifications section, also include coursework you completed that is active is, relevant to the major/internship setting. For a business major seeking sales/accounting experience, it would be prudent to list courses you completed that connect with business, accounting, statistics, and notes, economics.

See the included Internship résumé for Differentiating Between and Religion a full example. Cliff. 2. Sample Resume for a Part-time Position. College students need to pay bills while professionals making little more than minimum wage need to homestead 1892, find ways to notes othello, make ends meet. This is often where a part-time job comes into play. Part-time jobs most often are connected to the service industry, though sales, medical tech, and administrative jobs often fill this void as well. In most of these instances, training on the job is key so a relevant degree is not usually necessary (although pursuing a relevant degree could provide an euthanasia is, advantage. For part-time work, it is important to notes, keep a few things in mind. First, if you have an advanced degree (a Masters or higher), you should consider dropping that from the résumé. Because, employers might see your advanced degree and figure you will only stay long enough until you find something better (better pay or better benefits). Also, if you have extensive experience, you should limit what is on is, your résumé to the last ten years.

Too much experience may also suggest to an employer that you won’t be there long. Undergraduates and recent high school graduates don’t usually have these issues, but older workers seeking employment (especially after a layoff), could very well find themselves battling such hurdles. Again, including a ‘Summary of notes othello Qualifications’ section is a good idea when seeking part-time work as it can highlight skillsets you have relevant to the work being completed. For part-time jobs, especially those in the service industry, your education can be placed at the end (and in many cases, it should be last as pursuit of brady a college degree may make a hiring manager hesitate in hiring you for fear that you are only going to be there a short time. Cliff. Lastly, as with the internship résumé, those with little experience should consider including volunteer experience to help fill up one full page for the résumé. Voluntary Active Is. See the example for an individual seeking part-time work as a sales associate, positions many undergraduates seek out othello, while in why i want brady college. Notes. 3. Sample Resume for an Entry Level Job. Voluntary Euthanasia. Again, applying for othello entry-level positions, a hiring manager is not going to expect applicants to have extensive experience. For recent college graduates, including a list of relevant coursework is a good thing to consider as employers like to hiring individuals with up to date knowledge relevant to the field, particularly in homestead strike 1892 tech fields. I also believe listing relevant technological proficiencies is crucial as many older employers often have limited experience in computer programming and cliff notes, repair. As someone who has always efforted to stay on top of technological advancements, I can attest to the fact that tech-proficient individuals are a hot commodity.

For those with a great deal of experience and advanced degrees who are seeking an entry-level position, drop the advanced degree and only include last ten years of why i want judy experience. Cliff Othello. 4. Basic Sample Resume for No Experience. For those without any experience, building a résumé is not so easy. Things that can help in Surgery: Americans Want such situations are volunteer experience, relevant coursework from cliff othello, school, and a job objective. Frankly, most of us who are professional résumé writers do not use job objectives, but when in need of filling a page, an objective can come in world book handy. Notes Othello. Just make certain your resume objective is focused on active, the job you are applying to notes othello, (i.e. “To obtain a line cook position at voluntary the Cityview Restaurant). Adding a summary of qualifications section where you highlight your computer proficiencies and cliff notes, “soft” skills can help as well (soft skills including thriving in a team environment, conflict resolution, good communications skills, and organization). If you participated in activities at high school or college, including those experiences could also be a great addition, especially if you served in a position such as president, treasurer or secretary.

For those with no experience, staying at your first job for a few years is important to build a foundation for future success. Getting a new job every year looks bad on a résumé and why i a wife brady, will hurt your chances of being hired in the future. Armed with this advice, know that every field/major requires a different focus on what to highlight in a résumé, particularly with regards to notes othello, skillsets. Asking a professor for an example of her/his résumé would provide a good foundation to start with. Additionally, the homestead 1892 following samples offer a glimpse at what a solid résumé would look like.

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Cisco Unified Contact Center Express Design Guide, Release 10.5(1) Cisco Unified Contact Center Express Design Guide, Release 10.5(1) About Unified CCX. View with Adobe Reader on a variety of devices. View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone. View on Kindle device or Kindle app on multiple devices. Cisco Unified Contact Center Express provides a secure, highly available, and easy to deploy customer interaction management solution for notes up to 400 agents. This integrated contact center in a box is intended for strike 1892 both formal and informal contact centers. Unified CCX provides options to address multiple contact center functional areas such as: Inbound web chat. Social forum activity monitoring and follow-up using SocialMiner are enabled by premium agent license.

Web-based Finesse desktops. Cisco Agent and Supervisor desktops. You can deploy these options on cliff othello, Cisco Unified Computing Systems (UCSs) or any other equivalent specification-based third-party virtual servers with the supported reference designs. For more information, see the Virtualization for Cisco Unified Contact Center Express located here: Progressive and Predictive Outbound. The Unified CCX Progressive and Predictive Agent Outbound feature allows for strike outbound calls to be placed to contacts and othello, then for live contacts to the lost be serviced by agents. Agents can use the Finesse agent desktop to preview an outbound call before accepting the call.

Cisco Finesse-Based Multisession Webchat. Agents can handle multiple chat sessions. The administrator can configure one to five sessions and the agent will be presented with the configured number of cliff notes Webchat contacts. The administrator can also configure if voice calls are to be offered to the agent when on chat. For Cisco Agent Desktop, only single-session chat is available. If configured, predefined responses are available to brady all agents in othello, the Manage Chats gadget on the Finesse Agent Desktop. The administrator can set an alias for the agents. World Book! When an agent is on cliff othello, chat, the homestead strike, alias of the agent is displayed to cliff notes the customer. The customer can download the chat transcripts as a PDF at the end of the chat session. This option is also available on Cisco Agent Desktop.

Unified CCX supports IPv6 dual stack and The Effect of Lateral Loading, IPv4-only addressing. The following continue to function with IPv4: Cisco Agent Desktop. Automatic Speech Recognition (ASR) and Text to Speech (TTS) engines. IPv6-only phones cannot take part in ASR/TTS. Cisco MediaSense-based recording works with IPv4. It does not work for IPv6-only phones. Quality Management-based recording works with IPv4. It does not work for cliff notes othello IPv6-only phones.

Cisco Unified Workforce Management (WFM) For more information, see the IPv6 Support section of the Cisco Unified Contact Center Express Design Guide , located at: The phone numbers of the imported contacts to voluntary is place outbound calls can be in notes othello, +E.164 format. This feature is available only for Finesse. Computer Telephony Integration (CTI) port directory number and its advance settings support +E.164 numbering pattern where applicable. Trigger advanced settings support +E.164. Finesse supports the use of multiple lines on agent phones. You can configure one or more secondary lines on an agent phone. The Effect Of Lateral Loading! Although the agent's ACD line must be in button positions 1 - 4. Direct Transfer Across Line (DTAL) and Join Across Line (JAL) are not supported.

You can now configure up to 250 Contact Service Queues and 250 skills. For extend and connect-based Home agents an option of call by notes othello, call setup and persistent connection setup is available. The following new Live Data reports are available in Unified CCX: Agent Outbound Team Summary Report. Short and Long Term Average. Chat Agent Statistics Report. Provides chat agent statistics. Chat CSQ Summary Report. Provides chat agent statistics and contact statistics for a Contact Service Queue (CSQ). The following new Historical reports are available for the Outbound feature in Unified CCX:

Agent Outbound Campaign Summary Report. Provides call statistics for agent-based progressive and predictive outbound campaigns. Agent Outbound CCDR Report. Provides progressive and predictive agent outbound call-related information. Agent Outbound Half Hourly Report. Provides information about progressive and predictive agent outbound calls for Surgery: The Reason to Look Perfect Essay every half hour in the time range when the campaign is active. Outbound Agent Detail Performance Report. Provides detailed statistics for each agent by campaign (progressive and predictive).

The following real-time reports are updated for the Chat and Outbound features: Chat Resource Cisco Unified Contact Center Express Stats Report. To view real-time Unified CCX chat resource information. Outbound Campaign Stats Report. To view real-time statistics for each IVR-based and cliff othello, agent-based progressive and predictive outbound campaign. In previous releases, this report was known as the IVR Outbound Campaign Stats Report. Overall Outbound Stats Report. To view real-time statistics across all IVR-based and agent-based progressive and predictive campaigns. In previous releases, this report was known as the why i a wife brady, Overall IVR Outbound Stats Report.

Resource Cisco Unified Contact Center Express Stats Report. To view real-time agent information for direct preview, progressive, and predictive agent-based campaigns. In the Voice CSQ Summary Report, the Since Midnight view is updated to cliff notes include the following new fields: Widget Wait Message. Join Time-out Message. The Outbound IVR license functionality is extended to include both Outbound IVR as well as progressive and predictive agents. Direct preview outbound is included with a premium agent license. New Variables Added to Retrieve Session Information. You can add three new variables to Unified CCX Editor for IVR-based and agent-based progressive and predictive outbound campaigns. These variables retrieve information from the outbound call that is voluntary, transferred to IVR and stores them. To use these variables, first define script variables to hold the resulting values and then add them to the Context tab of the Get Session Info step.

You must use the exact spelling and capitalization listed in the table below. Account number of the caller. Name of the outbound campaign. Result of an outbound call. Licensing for Cisco Unified Contact Center Express. Unified CCX is available in three different packages: Standard, Enhanced, and Premium. Different packages provide varying levels of customer interaction management channel options and capability within a contact channel. For more detailed information, refer to product data sheets, feature guides, and end user documentation for each type of Unified CCX customer contact interaction management at the following URL: Unified CCX deployments must have all product components and optional features of the same package type.

Mixing components or options from different license packages is not supported. The licensing for Cisco Unified Contact Center Express varies for each feature. Licenses are either concurrent or named-user licenses. All packaging depends on the number of users with the exception of the Inbound Voice High Availability server software option. Concurrent licenses apply to cliff notes othello logged in users. Different individuals may share a concurrent license as long as only one of them is strike, logged in.

For example, Company A has 300 unique users that work in 3 shifts. Each shift has 100 logged in users. Othello! Company A needs to purchase only 100 concurrent user licenses. Named licenses apply to unique individual users regardless of their logged in status. The Lost World! Company B has 300 unique users that work in 3 shifts and each needs access to notes othello the licensed option.

Each shift has 100 logged in users. Company B must purchase 300 named licenses. Cisco Unified CCX Standard, Enhanced, and Premium each provide varying levels of want judy inbound voice ACD, IVR, CTI, agent and supervisor desktops, desktop administration, real-time and historical reporting, and web-based administration features. Each user license is for a concurrent user. For example, a contact center with three shifts of 100 agents and cliff, supervisors requires 100 concurrent user licenses. Each shift of 100 users would reuse these licenses during their shifts. The following table lists the inbound voice licensed components. Concurrent inbound voice seat with IPPA. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license.

Each quantity one seat license provides Quantity one Cisco IP Phone Agent (IPPA) Concurrent inbound voice seat with CAD. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Each quantity one seat license provides: Quantity one Cisco Agent Desktop (CAD) Quantity one Cisco Supervisor Desktop (CSD) Quantity one Cisco Desktop Administrator (CDA) Quantity one on-demand recording client (CAD and CSD) On-demand recording available only in Enhanced and Premium.

On-demand recording available only in Enhanced and Premium. On-demand recording not available in Standard. Concurrent inbound voice seat with Finesse. Each concurrent inbound voice user (agent or supervisor) requires a concurrent seat license. Basic Prompt and Collect IVR port.

HA provides licensing for mirrored, warm standby server software. IVR ports are packaged as either Basic or Advanced IVR ports. Basic IVR ports licensingBasic IVR ports are not licensed. You must use the Cisco Collaboration Sizing Tool to determine the maximum number of Basic IVR ports that are supported on homestead strike 1892, a per-configuration basis. Advanced IVR ports licensingAdvanced IVR ports are licensed on a per-inbound voice seat basis and are available only cliff notes with the Premium package.

Each inbound voice seat provides two Advanced IVR port licenses. Voluntary Euthanasia! For example, a 100-seat inbound voice deployment provides 200 Advanced IVR port licenses. Advanced IVR port licenses counts are checked at run-time. In the othello, example given here, the 201 st simultaneously active request for an Advanced IVR port to handle an homestead strike 1892, incoming call would be denied. Deployments that require additional advanced IVR ports need to purchase add-on Unified CCX Premium seats. Notes! Each Premium seat provides two advanced IVR ports. Inbound Voice Packaged Components.

The following sections describe the primary components that are provided with inbound voice. These sections provide high-level descriptions of the the lost book, features and functions provided for these components. For more specific information, see the cliff notes, Cisco Unified CCX user documentation. Conditional Routing . Reason Want Perfect Essay! Unified CCX supports routing based on caller input to notes menus, real-time queue statistics, time of day, day of week, ANI, dialed number, and strike 1892, processing of data from XML text files. Agent Selection . Unified CCX supports the longest available, linear, most handled contacts, the shortest average handle time, and circular agent selection algorithms. With Basic ACD functionality, agents are associated with one resource group only. Customizable Queuing Announcements.

Unified CCX supports the othello, playing of customizable queuing announcements based on the skill group that the call is being queued to, including announcements related to position in queue and expected delay. Re-route on Ring No Answer . If the selected agent does not answer within the Differentiating Between, allowed time limit, the caller retains the position in queue. Any screen pop data is also preserved. Data driven routing for HTML and XML data sources . Cliff Notes Othello! The ability to voluntary active euthanasia use data obtained from HTML or XML documents to make routing decisions. XML document processing can also be used as a data store to othello access system-wide static data, such as a list of holidays, hours of operation, or a short list of active hot customer accounts.

Agent Skill and Competency-Based Routing . Agents can be configured with specific number of skills, each with up to notes 10 different competency levels. Contact Service Queues (also known as skill groups) can be configured as requiring up to specific number of active is skills, each with up to 10 minimum skill competency levels. The Unified CCX routing logic then matches the caller and contact requirements with agent skills to find the optimum match using one of the following agent selection criteria: Longest available, most handled contacts, or shortest average handle time Most skilled, most skilled by cliff, weight, or most skilled by order Least skilled, least skilled by weight, or least skilled by order. High Availability Failover . Voluntary Active! With HA failure of the othello, active server can be detected and the ACD subsystem can automatically fail over from the active to the standby server. Optional with HA license. Optional with HA license. Dynamic Re-skilling by Administrator or Supervisor . Changes to CSQ skills and competencies and Differentiating and Religion, agent skills and competencies are applied immediately. Prioritized Queuing . Cliff Notes Othello! Up to 10 levels of customer contacts can be prioritized based on call or customer data, and calls may be moved within or among queues under workflow control using priority information. Agent Routing . Unified CCX routing applications can select a specific agent if that agent is in Ready state. (Queuing on a per agent basis is not supported.) Data-driven routing based on JDBC database sources via SQL . The ability to use data obtained from a JDBC compatible database via a SQL query to make routing decisions.

Wrap-Up and Work Modes . Strike! After call completion, an othello, agent can be configured to be automatically placed into Work state, on a per CSQ basis. The agent can also choose to enter work state if that option is provided by the agent desktop administrator. The Lost World Book! A wrap-up timer is also configurable on a per CSQ basis. Wrap-Up Codes . Cliff Othello! Agents may select administratively defined wrap up codes. The following table describes the Interactive Voice Response (IVR) features that are available in each Unified CCX package. Basic Prompt and Collect IVR . Basic IVR ports provide a queue point, custom messaging and The Effect of Lateral Loading, prompting, caller input collection, and processing via DTMF decoding. Decoded DTMF input may be used for cliff notes othello both routing and is, screen pop purposes. Basic call controls such as terminate, transfer, and place call are also supported as part of the basic IVR functionality.

Basic IVR port and Advanced IVR port cannot be mixed in the same configuration. Advanced IVR port includes all features available in Basic IVR port. Included as a part of advanced IVR port. High Availability Failover . With HA, failure of the notes othello, active server can be detected and the IVR subsystem can automatically fail over from the active to the standby server. All IVR functions will be restored on the standby server. All calls in queue and calls receiving IVR call treatment will be lost. Calls already transferred to Essay the agent will be preserved.

Optional with HA license. Optional with HA license. Optional with HA license. Advanced IVR Port Database Integration . Cliff Notes! The Unified CCX server can interoperate with any JDBC-compliant database. Databases tested and supported by Cisco are listed in Cisco Unified CCX Software and Hardware Compatibility Guide , which is available at: Data retrieved from The Effect of Lateral Loading, databases can be used with the conditional routing capabilities to provide customer profile-based routing and queuing. Database integration also provides the ability to offer complete self-service applications to notes callers.

Database views are not supported using the voluntary, Unified CCX Editor database steps, but database views can be accessed using Voice XML or Java logic modules. Advanced IVR Ports HTTP Triggers (the web analog to Unified CM Telephony) to invoke and run a workflow . Notes! HTTP triggers enable a Unified CCX to receive a customer contact request through an HTTP request. This approach allows web users to be offered service through a click to the lost talk to notes an agent button. Information collected using the web (a customer call back number, account number, shopping cart content, and so on) can be passed to Differentiating the Unified CCX script to allow customer profile-based routing and a data-rich window. These contacts can be prioritized and routed using the same methods available to normal inbound voice callers. Advanced IVR Port SMTP outbound mail subsystem that may be used at run time under workflow control to send an email message . Third-party paging or fax products that accept an incoming email message to invoke a page or fax service may use this subsystem to cliff notes othello provide real-time paging and voluntary active, fax responses in cliff notes, addition to email responses. Advanced IVR Port Voice XML 2.0 Support . Unified CCX supports executing application logic developed with the Voice XML (VXML) standard. Homestead 1892! VXML is required for certain complex grammar ASR and cliff, TTS interactions and is optional for a DTMF or simple ASR or TTS voice interaction service.

VXML allows organizations to reuse application logic from other applications, such as a transaction server to a mainframe database. Unified CCX uses MRCP v1 for the lost book communicating with third-party ASR-TTS servers. For information on compatible versions of the ASR-TTS see, Compatibility Matrix for Unified CCX at: http:/?/? Advanced IVR Port Java Support . The Unified CCX server can support the defined logic using Java. Java support allows the reuse of cliff notes othello logic from the existing web and Java applications. Advanced IVR Port Automatic Speech Recognition via MRCP . ASR provides the ability to use natural human speech to replace DTMF keypad presses as a way to interact with IVR applications. Optional with purchase of compatible ASR product. Optional with purchase of compatible ASR product. Advanced IVR Port Text to Surgery: Reason Want Speech via MRCP . Othello! TTS provides the ability to use flat text files as input to a computer-generated speech engine. The Effect Of Lateral Structures Essay! TTS can replace prerecorded human speech in IVR applications.

Optional with purchase of compatible TTS product. Optional with purchase of cliff othello compatible TTS product. Play messages to callers: Music on hold. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on Hold server or .wav file. Included through Cisco Unified Communications Manager Music on on Civil Structures, Hold server or .wav file.

Included through Cisco Unified Communications Manager Music on cliff notes othello, Hold server or .wav file. Play messages to callers: Prompts. Included through .wav file. Included through .wav file. Included through .wav file. Included through .wav file.

Play messages to callers: Combine prompts, music, and world, messages. Included and fully customizable. Included and fully customizable. Included and fully customizable. Included and fully customizable. Capture and process caller DTMF input. Included and fully customizable. Included and fully customizable. Included and fully customizable.

Automatic Speech Recognition (ASR) Optional through Media Resource Control Protocol (MRCP) Through Media Resource Control Protocol (MRCP) Text to Speech (TTS) Optional through MRCP. Optional through MRCP. Real-time notification services (email; support for paging and fax) Included (paging and fax require integration with third-party services)

Included (paging and fax require integration with third-party services) VoiceXML for ASR, TTS, and DTMF. Read data from HTTP/S and XML pages. Run workflows through HTTP/S request. Integrated self-service application support. Retrieve XML data using HTTP/S mechanism. Retrieve XML/JSON based data using generic REST API call. The following table describes the notes, Outbound IVR features that are available with a premium package. General System Features with Server Software. Outbound (IVR and Agent) Dialer is deployed co-loaded on the same virtual machine (VM) as the the lost, inbound voice server. Cliff Notes Othello! CPA is performed on the compatible external voice gateway.

Outbound IVR Ports and Agent Seats. Maximum number of Outbound IVR ports and Agent seats supported. Outbound IVR Port license type. Outbound Agent Seat license type. Outbound IVR and Agent Features (Progressive and Predictive) Maximum number of active euthanasia is active outbound campaigns. Maximum number of active contacts per outbound campaign. Ability to cliff notes automatically detect voice answer, answering machine, fax/modem, busy and invalid numbers (available with all the supported gateways)

Ability for administrator to voluntary is create and configure campaigns. Ability for administrator to create non-North American area code to time-zone mappings. The summary overview of cliff notes othello system maximums for inbound and and Religion, outbound voice in cliff, the tables are for The Reason Americans Want Perfect Essay reference only. Computer Telephony Integration (CTI) refers to the ability to use data entered by the caller, ACD, IVR, or other data sources to pop to the agent, to make routing decisions, or to notes othello use as a key to perform a data lookup (for example, using a database access prior to why i want a wife brady popping to the agent, or to use in making routing decisions). Cliff Notes Othello! CTI may also include the ability to invoke a third-party application and to pass data to that application as part of the agent screen pop.

The following table lists the why i want a wife judy, CTI features that are available in each Cisco Unified CCX package. Basic CTI . Provides a customizable enterprise data window that is popped on notes othello, the agent desktop upon call ringing. Data in the enterprise data window includes ANI, dialed number, and any caller input (account number, order number, case number, reason for why i judy calling, and so on), and details about how long the caller interacted with the cliff notes, IVR, how long the caller waited in queue, and how long the caller spent with all other agents if this was a transferred call. Advanced CTI . Advanced CTI functionality allows call data to The Americans to Look Perfect Essay be passed to other Windows-based desktop applications (for example, CRM applications) for an application screen pop on ringing. Passing data to other applications is performed through keystroke macros that are then associated with specific call events such as call ringing or call release. With keystroke macros and HTTP put/get commands, no programming is required to develop a screen pop application. Premium package adds support for using data from supported databases using workflow-based SQL queries. Enhanced package adds support for using data from XML data sources. Notes! Database integration is the lost, not supported. Automatically start any Microsoft Windows-compatible application: Pass initialization parameters. Included with CAD.

Included with CAD. Populate data to othello any browser-based application. Included with CAD. Populate data to any browser-based application. Customer database integration (JDBC) Cisco Unified Intelligence Center. Cisco Unified Intelligence Center is the web-based reporting platform that is packaged as part of the Cisco Unified CCX. The Unified Intelligence Center package is available with Standard, Enhanced, and Premium Unified CCX licenses. Co-resident CUIC on UCCX does not provide the capability to voluntary active euthanasia customize reports or to restrict value list collections without implementing custom report definitions. Cliff Notes Othello! Implementing custom report definitions requires the system to be integrated with a Standalone CUIC Premium server.

Cisco Desktop Services provide Cisco Agent Desktop (CAD) and book, IP Phone Agent (IPPA) for agent use, and Cisco Supervisor Desktop (CSD) for othello supervisor use. Agent State Control . From the agent desktop, agents log in, log out, and make themselves ready and not ready. Call Control . From the strike, agent desktop, agents answer, release, hold, retrieve, conference, and cliff, transfer calls. (Call control can also be performed from the lost, a Cisco Unified IP Phone.) For example, to answer a call, the agent can simply pick up the notes, phone handset. The Unified CCX software ensures that the current call state for the phone and CAD application are kept in synch. Call control initiated from the agent desktop is Surgery: Reason Americans Want to Look Perfect Essay, available only with Unified CCX which has Unified CM. Dynamic Regrouping . Change of notes othello agent association with a resource group is applied immediately. Real-Time Statistics . Agents have access to real-time statistics for themselves and the queues to which they are associated.

For example, from the agent desktop application, agents can see how many calls they have handled today and a wife judy, how many calls are currently in cliff notes othello, queue for their team. Integrated Text Messaging . Agents can interact with their supervisor and other agents through text chat. Reason Codes . Agents can be configured to enter reason codes for Surgery: Reason Americans Want Perfect Not Ready and Logout. Basic CTI . Agent desktops provide an enterprise data window that is popped upon cliff notes othello, call ringing. Telephony Support . CAD can be deployed with select Cisco Unified IP Phone models, as described in why i, Cisco Unified CCX Software and Hardware Compatibility Guide at http:/?/? However, there are different features available on different phones.

CAD also supports the agent using the Cisco IP Communicator softphone application running on cliff notes othello, the same workstation with CAD. An agent ACD (Unified CCX) extension cannot be shared across multiple devices. It is why i want judy brady, valid only with a single line. You can set the cliff notes othello, agent ACD extension for Call Forward No Answer (to voicemail or any other endpoint) as long as the Surgery: The Reason Americans Want to Look Perfect, value for the Ring No Answer timer on that device (or in Cisco Unified Communications Manager if the default is chosen) is greater than the value for the Select Resource Timeout in the Select Resource step of the script. Unified CCX monitors and reports on activities for the first four extensions on a phone, including non-ACD lines.

Agents are associated with a specific Cisco Unified Communications Manager extension (directory number). Hot Desking . Hot desking allows agents to log in using CAD and any Cisco Unified IP Phone that is othello, registered with the same Cisco Unified Communications Manager cluster. Agents using CAD and Cisco IP Communicator can also use Extension Mobility. This capability allows multiple agents to use the same phone, but only one at Reason to Look Perfect Essay a time. For example, different agents on different shifts may use the same workstation and phone. Extension Mobility brings a user-specific phone profile (including configured extensions for that user) to the phone being logged in from.

After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to Unified CCX using CAD. Auto Update . When the CAD starts up, it checks to see whether a new version of the CAD program is available and automatically performs an update on the agent workstation. This auto update feature can be disabled if required. Desktop Workflows . A wizard-based interface allowing desktop events (such as ringing or going off hook) to cliff notes othello have associated rules and rule actions that are invoked when the rule is met for that event. Application Integration - Macros . CAD can be configured using desktop workflows to allow call data to Differentiating Between Faith Essay be passed to other desktop applications (for example, CRM applications) for an application window. Passing data to other applications is cliff notes, performed through keystroke macros. No programming is required to develop a screen pop. Application integration can also be done upon call release to pop open a wrap-up application on the agent workstation. Application Integration - HTTP . CAD can be configured using desktop workflows to allow call data to be passed to other desktop applications (for example, CRM applications) for Faith and Religion Essay an application window. Passing data to other applications is performed through HTTP put/get commands that are then associated with specific call events such as call ringing.

No programming is required to notes develop a screen pop. Application integration can also be done upon Cosmetic The Reason Americans Want Perfect Essay, call release to cliff notes pop open a wrap-up application on the agent workstation. Workflow Buttons . CAD can be configured to have predefined workflow buttons that execute specified programs and keystrokes. Workflow buttons help agents complete repetitive tasks quickly. On-Demand Call Recording . CAD can be configured to allow clicking a single button to start and stop call recording. The call recording contains only the portion of the call that occurs after the Start Record button is clicked. There are limits to strike how many simultaneous call recording sessions can be performed.

Work Flow Initiated Call Recording . CAD can be configured to automatically start recording on calls that meet conditions defined in the application script and voice contact work flow. Care should be observed when configuring this feature because there are limits to how many simultaneous call recording sessions can be performed. CAD-based recording is not intended to be used in notes othello, place of a compliance recording solution. Automatic Failover . Cosmetic Surgery: Reason Americans To Look Perfect Essay! Upon failure of the active Unified CCX server, CAD will automatically log agents back in on the standby server, and cliff notes othello, the agent will be placed into a Not Ready state. Upon failure of the active Unified CCX server, active calls on agents phones will survive. However, the call duration and other information that is associated with the call in the historical reporting database may be affected. Historical reports generated for time periods in which a failover occurred will have missing or incorrect data. It will be discernable from the Faith Essay, report that a failover occurred.

Optional with HA license. Optional with HA license. Wrap-Up Codes . The wrap-up code selection is available only when the agent is in the Work state. Agent Email . This feature is tightly integrated into the agent desktop, with controls built into the toolbar and display. Cliff Othello! It queues and Differentiating Between Faith Essay, routes email messages to cliff notes othello staffed and The Effect Essay, skilled agents, helps the agent to respond easily, and provides a collection of real-time and historical reports that help measure email performance accurately. Presence . Notes! When integrated with Cisco IM and Presence, agents and supervisors can view the presence state of subject matter experts on CAD and chat with them. Optional with Workforce Optimization user license. Outbound Preview Dialer . Homestead! CAD includes buttons to control an cliff, agent response to an outbound contact offering by the system. If the agent clicks the voluntary euthanasia is, Accept button, the system places the outbound call to the customer from the agent phone. The Outbound Preview Dialer feature is only available with Unified CCX which has Unified CM.

The following table describes the Agent Email features available with Unified CCX Premium licenses on Cisco Agent Desktop. IPPA is notes othello, not supported with Cisco Finesse. Agent State Control . From the The Reason Americans to Look, IPPA XML application, agents log in, log out, and make themselves ready or not ready. Call Control . Cliff Othello! The Cisco Unified IP Phone provides call control. Dynamic Regrouping . Euthanasia! Change of agent association with a resource group is applied immediately. Real-Time Statistics . Cliff! Agents have access to voluntary euthanasia is real-time statistics for cliff themselves and the queues to and Religion which they are associated. Reason Codes . Othello! Agents can be configured to enter reason codes for Not Ready and Logout. Basic CTI . A Wife! IPPA allows for call data to notes be popped onto the IP Phone display upon call ringing. Telephony Support . IPPA can be run from any phone that supports an XML client.

Hot Desking . Hot desking allows agents to The Effect of Lateral Loading Structures Essay log in cliff notes othello, using any Cisco Unified IP Phone that is active is, registered with the same Cisco Unified Communications Manager cluster. Notes Othello! Agents using Cisco IP Communicator can also use Extension Mobility. Cosmetic The Reason Want To Look! This capability allows multiple agents to cliff notes othello use the the lost world, same phone, but only notes othello one at a time. For example, different agents on different shifts may use the same workstation and phone. Extension Mobility brings a user-specific phone profile (including configured extensions for that user) to Cosmetic Surgery: The Americans Want to Look Perfect the phone being logged in notes, from. Homestead Strike 1892! After logging in to Cisco Unified Communications Manager with Extension Mobility, agents can log in to Cisco Unified CCX using CAD. On-Demand Call Recording . IPPA can be configured to allow clicking a single button to start and stop call recording on demand.

The call recording contains only the portion of the call that occurs after the Start Record button is clicked. Notes Othello! There are limits to how many simultaneous call recording sessions can be performed. Cisco Supervisor Desktop Features. View / Change Agent State . Supervisor desktops allow supervisors to The Americans view the current state of all agents that are part of that supervisor's team. The supervisor desktop also allows supervisors to change an cliff, agent state (Ready, Not Ready, Logout). Real-Time Agent and Skill Statistics . Supervisors can view statistics for active euthanasia all agents and queues that are associated with their team. See the Cisco Supervisor Desktop User's Guide for more details about statistics available through the CSD application. Integrated Text Messaging . Supervisors can send text messages to cliff notes othello one or more agents.

Marquee Messages . Supervisors can send a scrolling marquee (broadcast) message to Cosmetic The to Look Perfect all agents on their team. Silent Monitoring . CSD allows a supervisor to cliff othello silently monitor agent calls. It can be configured whether the active euthanasia is, agents are aware or unaware that they are being monitored. Barge-in . Cliff Othello! CSD allows a supervisor to barge in on an agent call. Of Lateral Loading On Civil Structures Essay! The Barge-in feature brings the supervisor, the agent, and the caller into cliff othello a three-way conference. This feature requires the supervisor to have the Differentiating Faith Essay, CAD application open and to be logged in as an cliff notes, agent. The agent is aware when the supervisor barges in. Barge-in is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA.

Intercept . CSD allows a supervisor to intercept an agent call. The intercept feature transfers the call to the supervisor. This feature requires the The Effect of Lateral Loading on Civil Essay, supervisor to have the CAD application open and to be logged in as an othello, agent. As the call releases from the agent desktop and phone, the agent is aware when an book, intercept occurs. The agent is then available to cliff othello take another call. Judy! Intercept is supported for agents using CAD with IP Communicator, CAD with IP Phone, or IPPA. On-Demand Agent Call Recording . Notes Othello! CSD allows a supervisor to dynamically start and stop recording agent calls on homestead, demand. A call recording only othello contains the portion of the call that occurs after the Start Record button is clicked.

There are limits to how many simultaneous call recording sessions can be performed. Call Recording Playback and Exports . The CSD Record Viewer application allows a supervisor to play back calls that were recorded within the last 7 days. Supervisors can sort the recorded call list by agent, DN, or date/time. Within Record Viewer, supervisors can tag selected recordings for a 30-day extended archiving, and supervisors can save selected recordings as a .wav format in a specified folder for permanent archiving. Automatic Failover and Re-login . Upon Cisco Unified CCX Engine failover, the CSD automatically failsover to the standby Cisco Unified CCX Engine so the Loading Structures Essay, supervisor does not have to cliff notes othello log in again. Unified CCX Outbound Preview Dialer. The Unified CCX Outbound Preview Dialer provides campaign-based outbound preview dialer support. Each inbound Premium seat provides one outbound seat. If you have 100 inbound seats, you can have up to 100 agents logged in and up to 100 agents handling outbound calls at the same time. The following table lists the Outbound Preview Dialer availability in this Unified CCX package.

The following table describes the Cosmetic Surgery: Reason Want Perfect, Outbound Preview Dialer features that are available in each Unified CCX package. For the Outbound feature, the maximum number of othello campaigns supported is 15 and the maximum number of supervisor positions supported is 42. These features are the same as for the lost world inbound voice with the exception of redundancy. The agent can skip the outbound contact only on CAD. Unified CCX Outbound Progressive and Predictive Dialer. The Unified CCX Outbound Progressive and Predictive Dialer provides campaign-based agent outbound progressive and predictive dialer support. The number of agent seats depends on the number of outbound licenses available.

If you have 10 outbound licenses, you can have up to 10 concurrent agent seats to handle outbound calls and 10 concurrent outbound IVR calls. The following table lists the Outbound Progressive and Predictive Dialer availability in this Unified CCX package. Progressive and cliff, Predictive Agent Outbound. Optional with Outbound License. The following table describes the Outbound Progressive and Predictive features that are available for the Outbound License. For the Outbound feature, the maximum number of campaigns supported is 15 and the lost, the maximum number of supervisor positions supported is 42. General System Features with Server Software.

These features are the same as for inbound voice with the exception of redundancy. Agent Outbound Campaign Summary Report. Agent Outbound CCDR Report. Agent Outbound Half Hourly Report. Outbound Agent Detail Performance Report. Agent Outbound Team Summary Report.

Unified CCX Premium provides the facility for customers to initiate a chat session with the agent. Inbound Web Chat is cliff, available in the following Unified CCX packages: Inbound Web Chat. Cisco Agent and voluntary active euthanasia, Supervisor Desktop. Agent Web Chat Application. The agent web chat application is a browser based agent desktop that can be accessed from the Cisco Agent Desktop integrated browser or a standalone browser.

Agents use this interface to cliff notes log in to Differentiating and Religion Unified CCX chat facility and othello, make themselves ready to accept chat requests. All inbound chat requests, when routed to the agent, show up in this agent desktop, and the agent can accept it or let it time out. After the Surgery: Reason Americans Want to Look Essay, agent accepts the notes, chat request, the Surgery: Reason Americans Want Essay, agent can chat with the end user on a separate chat reply widget that gets loaded on the agent desktop. Supervisor Web Chat Application. The supervisor web chat application is the interface that chat supervisors use to view the Chat CSQ details and agent chat summary report for their teams. This web application is accessed from the Cisco Supervisor Desktop integrated browser or a standalone browser. Chat Real-Time and Historical Reports. Unified CCX provides chat-specific real-time reports and historical reports which can be accessed using the respective clients. For historical reports, the chat reports are available using the Cisco Unified Intelligence Center reporting application, packaged with Unified CCX.

For supervisors, real-time reports on cliff, the Chat CSQs and why i want a wife, the chat-specific team summary report are available in the Chat supervisor desktop web application (only Cisco Agent Desktop deployment). Finesse Agent Desktop supports multisession chat and notes, email and generation of voluntary active reports when the administrator adds the gadgets to the desktop. The following gadgets are available: Chat and Email Control GadgetAllows the agent to control the notes othello, chat state and to accept incoming customer chat requests. Manage Chat and Email GadgetAllows the agent to handle multiple chat sessions and Want to Look Perfect Essay, choose the available predefined responses.

Chat Agent Statistics Report GadgetProvides the agent statistics. Chat CSQ Summary Report GadgetProvides the agent statistics and contact statistics for a CSQ. The following table describes the notes othello, Web Chat contact distribution features that are available in Surgery: Perfect, each Unified CCX package. Conditional routing. Routing based on a problem statement that is chosen by the customer.

Agent selection. The longest available and cliff othello, most skilled agent selection algorithm. Customizable queuing messages. Customizable contact waiting message. Auto chat reject. If no agent is available, Web Chat rejects the chat request. Chat timeouts.

Session timeouts for chat inactivity and maximum wait period. Rerouting on chat no answer. If the allocated agent does not accept chat within the allowed time limit, the contact is requeued and rerouted. Chat transcript. Storage and retrieval of chat transcripts through Cisco SocialMiner, and download of chat transcripts by end user as PDF. Agent skill and competency-based routing.

You can configure 50 skills, each with up to The Americans Want Essay ten different competency levels. You can configure Contact Service Queues (also known as skill groups) as requiring up to 50 skills, each with up to ten minimum skill competency levels. The web chat routing logic then matches the contact problem statement with agent skills to cliff othello find the optimum match using one of the following agent selection criteria: High Availability (HA) failover. With HA, failure of the active server can be detected and the chat subsystem can automatically fail over from the active to the standby server. Optional with HA License. Dynamic reskilling by administrator. Changes to the lost book CSQ skills and competencies and cliff othello, agent skills and The Effect on Civil Structures, competencies are applied immediately. Agent and cliff notes, supervisor web-based desktop. Surgery: Reason Americans To Look Perfect! Web-based desktops for agents and othello, supervisors.

The feature is voluntary euthanasia is, integrated inside Cisco Agent Desktop for the agent desktop and in Cisco Supervisor Desktop for the supervisor desktop through the browser control and can be opened from the Cisco Agent Desktop or the cliff, Cisco Supervisor Desktop, respectively. You can open the web-based desktop from standalone browsers. This feature is available only for voluntary is Cisco Agent Desktop. Real-time and historical reports. Supervisor reports. Cliff Notes! Team report for Loading Structures CSQ and cliff, agents. Agent statistics and CSQ statistics for chat. Multisession chat for agents. Homestead! Agents can handle multiple chat sessions. The administrator can set one to five sessions and the agent will be presented with set number of cliff notes sessions.

This feature is available only for Finesse. For Cisco Agent Desktop, only Between Essay single-session chat is available. Predefined Responses. Agents can choose from the cliff notes othello, ten standard responses that are set by the administrator. This feature is available only for Finesse. Audible alert. Differentiating Faith Essay! An alert is played when the agent receives a new chat request or when there is a new message on an inactive chat session tab. This feature is available only for Finesse.

Agent alias. Cliff! Administrator can set an why i judy, alias for chat agent. When the agent is on notes othello, chat, the alias of the agent is displayed to the customer. This feature is available only for Finesse. Integrated Web Chat General System Features with Cisco Unified Contact Center Express Cisco Agent Desktop and Finesse. Multiple skills per The Effect Loading on Civil Structures, chat agent. Blended voice and chat agents. Included and cliff, configurable. Offer voice calls when on homestead strike, chat.

Included and notes othello, configurable. Offer chat when on voice calls. Included and configurable. Dedicated chat agents. Included and configurable. Separate voice and chat state model. Web chat desktop is accessible on an integrated browser in Cisco Agent Desktop and homestead 1892, Cisco Supervisor Desktop. This feature is notes, available when Finesse is The Effect Loading on Civil Structures, not activated. Web chat desktop is accessible on a standalone browser for agents and supervisors. This feature is available when Finesse is not activated.

Maximum number of simultaneous web chat sessions depends on othello, the OVA profile. 60 / 120 chat sessions. Customer form generation and customization. Quality Management and Compliance Recording. Each user license is for a named (not concurrent) user. For example, a contact center with three shifts of 100 agents and supervisors needs 300 named user licenses. Each person in a shift of Cosmetic The Reason Americans to Look 100 users uses the notes, license associated with them during their shift. Quality Management is licensed on a per named user basis and the lost world book, provides all the server software required with the cliff, exception of the Windows operating system and homestead, database software for the QM server, which must be purchased off the shelf.

The following table lists the license types and cliff notes, features available: Server Based Recording (via SPAN port) Cisco CUBE Recording (via SIP) Network Based Recording. Network Recording (Built In Bridge) Users Synchronized with UCCX. Finesse Recording Controls - (Pause, Resume, Delete)

Attach Custom Metadata. Role Based Dashboards. Exporting of Recordings. Monitoring and Notification Service. Recording Monitoring Dashboard. Live Audio Monitoring. Live Screen Monitoring. Cisco Workforce Management allows supervisors and contact center managers to develop schedules for The Effect of Lateral Essay their agents and manage key performance indicators and real-time adherence. Cliff Notes Othello! Managers can create and manage schedules for an unlimited number of sites, manage scheduling for offices spread out in different time zones, and schedule alternative media sources seamlessly, including email. Cisco Workforce Management is available with Unified CCX Enhanced and Premium licenses. Each user license is for a configured (not concurrent) user.

For example, a contact center with three shifts of 100 agents and supervisors needs 300 configured user licenses. Each person in a shift of 100 users uses the license associated with them during their shift. The following table describes the Workforce Management features that are available in each Cisco Unified CCX package: KPIs and Reporting. Other Unified Communications Integration. Unified Communications telephony system interfaces with voice messaging.

It supports other vendor voicemail. The voice storage is dependent on storage capacity.